Research Paper
HR CHALLENGES AND OPPORTUNITIES IN INDIAN RAILWAYS
Author: SANAYA KHANNA, ,
Research scholar, Faculty of Commerce, Banaras Hindu University Varanasi (U.P.) India.
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Service sector in India which consists of a wide variety of services such as electricity and water supply, road, rail and air transport, hospitals, police, postal department, call centers etc. is a real challenge for HRD. Indian Railways is the backbone of service sector and one of the biggest employers in India. The network of IR is very vast, spread all over India. Due to this widespread network, it brings in its fold people from different origins and of different workforce profile working together under a roof. This necessitates the prevalence of different HR practices in order to deal with them effectively so that their full potential may flower. Beginning with the last decade of the 20
th
century, globalization, liberalization and technological advances have changed the way the business is done across the world bringing together various threats as well as opportunities. In order to meet the basic objectives, HR personnel in Indian Railways have to identify the nature of these challenges and opportunities and define their roles and responsibilities more sharply to counter these challenges and grasp the various opportunities.
Keywords:
Service sector, HRD, Indian Railways, Network, Workforce profile, HR Practices, Globalization, Liberalization, Technological advances, Threats, Opportunities, HR personnel
